Terms of service
TERMS AND CONDITIONS
of
Made and Co, Inc. dba Harper & Lo
Website: https://www.harperandlo.com
Company Name: Made and Co, Inc. dba Harper & Lo (“Harper & Lo”)
Registered Jurisdiction: State of California, United States
Effective Date: 5th December 2025
1. Overview and Acceptance of Terms
1.1 Agreement. These Terms and Conditions (the “Terms”) govern your access to and use of the website located at www.harperandlo.com, and any related pages, content, and services (collectively, the “Site”), as well as the purchase of any products from Harper & Lo (“Products”).
1.2 Parties. References to “Harper & Lo,” “we,” “us,” or “our” mean Made and Co, Inc. dba Harper & Lo. References to “you” or “your” mean the individual or entity accessing the Site or purchasing Products.
1.3 Binding Contract. By accessing the Site, placing an order, or otherwise engaging with Harper & Lo, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase Products.
1.4 Related Policies. Our Privacy Policy and Cookie Policy (each maintained separately) describe how we handle personal information and cookies/tracking technologies and are incorporated by reference for informational purposes.
2. Definitions
2.1 In these Terms, unless the context requires otherwise:
(a) “Business Day” means a day other than Saturday, Sunday, or a public holiday in California when banks are open for business.
(b) “Order” means a request by you to purchase Products from Harper & Lo via the Site.
(c) “Personalized Product(s)” means Products that are customized based on information or specifications you provide (including but not limited to names, dates, colors, photographs, designs, and messages).
(d) “International Order” means an Order with a shipping address outside the continental United States.
(e) “Carrier” means any third-party logistics or postal service engaged by us to deliver Products.
2.2 Section headings are for convenience only and do not affect interpretation. Singular includes plural and vice versa.
3. Eligibility and Territory
3.1 Legal Capacity. You represent and warrant that you are at least the age of majority in your place of residence and that you have full legal capacity to enter into binding contracts.
3.2 Use on Behalf of Others. If you purchase Products or access the Site on behalf of a minor or another person or entity, you represent that you are authorized to do so and that you accept these Terms on their behalf.
3.3 Global Access. The Site is operated from California, United States, but may be accessed globally. You are solely responsible for ensuring that your use of the Site and purchase, import, and use of Products are lawful in your jurisdiction.
4. Changes to Site, Products, and Terms
4.1 Updates to Terms. We may amend these Terms from time to time in our discretion. The version in effect at the time you place an Order will apply to that Order.
4.2 Notice of Changes. Where required by law, we will provide notice of material changes by updating the Effective Date and/or posting a notice on the Site, or by other appropriate means.
4.3 Site and Product Changes. We may modify, suspend, or discontinue any aspect of the Site or Products (including pricing, availability, and features) without prior notice, subject to honoring Orders already accepted in accordance with Section 7.
4.4 Continued Use. Your continued use of the Site after changes take effect constitutes your acceptance of the revised Terms.
5. Products, Personalization, and Baby-Related Safety
5.1 Nature of Products. Harper & Lo offers personalized baby accessories, including birth announcement frames, milestone cards, name signs, growth charts, night lights, toys, and other decorative or commemorative items. Many Products are handcrafted or made-to-order.
5.2 Personalization Details. For Personalized Products, you will be asked to provide personalization content (e.g., names, dates, messages, design choices). You are responsible for ensuring all such information is complete, accurate, and lawful.
5.3 Proofs and Approvals (if provided). If we provide design proofs or mockups, you must carefully review them. Your approval—whether through the Site, email, or other written confirmation—constitutes final acceptance of the design, and we are not responsible for any errors present in an approved proof.
5.4 Color, Material, and Size Variation.
(a) Due to differences in screens, printing processes, wood grain, acrylic batches, and other materials, colors, textures, and finishes may vary slightly from images and samples.
(b) Minor variations or natural imperfections (for example, knots in wood, grain differences, or small color variance) are normal and do not constitute defects or non-conformities.
5.5 Baby and Child Safety.
(a) Many Products contain small parts, cords, or components that can pose choking, strangulation, or other hazards. Products must never be left within reach of unattended babies or children.
(b) Unless expressly labeled as a toy meeting relevant safety standards, Products are intended primarily as décor or keepsakes, not as chew toys or play items.
(c) You are responsible for securely installing and using Products (e.g., mounting name signs or growth charts) and for regularly inspecting them for wear or damage.
5.6 No Medical or Developmental Advice. Products and any information on the Site are not medical devices and do not provide medical, developmental, or safety advice. Always follow the guidance of qualified healthcare or childcare professionals.
5.7 Availability. All Products are subject to availability. We may limit quantities, discontinue Products, or substitute equivalent components as reasonably necessary. If a Product in your Order becomes unavailable, we may cancel that portion and refund amounts paid for the unavailable item.
6. Pricing, Taxes, Shipping Charges, and Promotions
6.1 Prices. Product prices are those displayed on the Site at the time you place your Order, unless clearly erroneous. Prices are in U.S. dollars unless stated otherwise.
6.2 Taxes. Applicable sales tax or similar charges may be added at checkout, based on your shipping address and applicable law.
6.3 Paid Delivery. Shipping is paid and not included in the Product price unless expressly indicated. Shipping options and associated costs will be shown at checkout before you place your Order.
6.4 International Duties and Fees. For International Orders, you may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by authorities in the destination country. These charges are not controlled by us and are generally not included in our shipping charges.
6.5 Promotions and Discount Codes. Any promotional offers, coupons, or discount codes are subject to their own terms, may be limited in time or quantity, and may be modified or withdrawn at any time. They generally cannot be combined unless expressly permitted.
6.6 Pricing Errors. If we discover a significant error in the price or description of a Product after you place an Order, we may cancel the Order or the affected portion and refund any amounts paid for that item, or contact you to confirm whether you wish to proceed at the correct price.
7. Orders and Contract Formation
7.1 Placing an Order. To place an Order, you must follow the steps on the Site and provide accurate billing, shipping, and payment details.
7.2 Order Acknowledgment. After submitting your Order, you may receive an automated acknowledgment (e.g., via email). This confirms receipt but does not constitute acceptance of your Order.
7.3 Acceptance of Order. A binding contract for the sale of Products is formed when we:
(a) charge your payment method; and/or
(b) dispatch the Products; and/or
(c) expressly confirm acceptance in writing—
whichever occurs first.
7.4 Right to Refuse or Cancel. We may decline or cancel an Order, in whole or in part, in our reasonable discretion, including for reasons such as Product unavailability, suspected fraud, non-payment, mispricing, or shipping restrictions. If we cancel after payment, we will refund amounts paid for the cancelled items.
7.5 Reliance on Information Provided. We are entitled to rely on the information you submit in connection with your Order, including personalization details. You bear all risk of loss, cost, or delay resulting from inaccurate or incomplete information.
8. Processing, Shipping, and Delivery
8.1 Processing Time. Standard processing time is five (5) to seven (7) Business Days, excluding shipping, for most Orders. Personalized and made-to-order items may require all or most of this timeframe. Processing times are estimates, not guarantees.
8.2 Shipping Time – Continental U.S. Standard shipping within the continental United States typically takes approximately two (2) to seven (7) Business Days after dispatch. Actual times vary based on Carrier performance and destination.
8.3 International Shipping. Transit times for International Orders vary by destination, Carrier, customs procedures, and other factors outside our control. Any timeframe provided is an estimate only.
8.4 Tracking. Where available, we will provide tracking information via Shopify or the Carrier. Tracking data originates from third parties and may not always be precise or real time.
8.5 Delivery Responsibility. You are responsible for ensuring that the shipping address is correct, accessible, and that someone is available to receive the package where required. If a package is returned due to incorrect address, refusal, or failure to collect, you may be responsible for additional shipping or handling fees.
8.6 Event or Gift Dates. You must allow sufficient time before any event, birth announcement, or gifting date. Failure to receive the Products by a specific date does not entitle you to a refund, return, exchange, or cancellation, subject to any non-waivable rights you may have under applicable law.
9. International Orders, Customs, and Regulatory Compliance
9.1 Customs Clearance. International Orders may be subject to customs inspections, clearance procedures, and potential delays over which we have no control.
9.2 Local Taxes and Duties. Unless explicitly stated at checkout, you are solely responsible for all customs duties, import taxes, and other charges imposed by the destination country.
9.3 Refusal or Non-Collection. If you refuse to pay duties or fail to collect the shipment, resulting in the Products being returned or destroyed, we are not obliged to refund any amounts (including Product price or shipping), except where required by mandatory law.
9.4 Legal Compliance. You are responsible for ensuring that import, possession, and use of the Products comply with all laws and regulations in your jurisdiction.
10. Risk of Loss and Transfer of Title
10.1 Risk Transfer. Risk of loss or damage to Products passes to you when we deliver the package to the Carrier, except where consumer protection laws require risk to pass later.
10.2 Title Transfer. Title to Products passes to you upon both (a) our receipt of full payment, and (b) dispatch of the Products.
10.3 Lost or Damaged Shipments. If you suspect that a shipment is lost, excessively delayed, or damaged in transit, you must notify us and (where required) the Carrier promptly. We may assist in filing claims but cannot guarantee recovery or replacement; Carrier rules and deadlines may apply.
11. Final Sale: No Returns, Refunds, Exchanges, or Cancellations
11.1 All Sales Final. All sales are final. Due to the personalized and made-to-order nature of many of our Products, we do not accept returns, do not offer refunds, and do not process exchanges, except where required by applicable law.
11.2 No Cancellations. Once an Order is placed, it cannot be cancelled, whether or not processing or production has begun, except where we explicitly agree in writing or where non-waivable legal rights require otherwise.
11.3 Change of Mind or Errors by Customer. We are not obligated to refund, remake, or replace Products if you:
(a) change your mind about a design, color, or style;
(b) ordered the wrong size or quantity;
(c) provided incorrect personalization details (such as spelling errors, wrong dates, or mis-typed names); or
(d) decide not to use the Product.
11.4 Statutory Rights. Nothing in this Section 11 is intended to limit or exclude any mandatory consumer rights you may have under applicable law that cannot lawfully be excluded or restricted.
12. Customer Obligations, Content, and Safety Responsibility
12.1 Accurate Personalization Content. You warrant that all text, names, dates, messages, photographs, designs, and other content you provide for personalization are:
(a) accurate and complete;
(b) not unlawful, abusive, or defamatory; and
(c) do not infringe any third party’s intellectual property, privacy, or other rights.
12.2 Use and Supervision. You are solely responsible for how Products are used in your home or other environment, including:
(a) ensuring items are kept out of reach of unattended babies and young children;
(b) securely mounting or positioning Products; and
(c) following all warnings and care instructions provided on the Site or Product packaging.
12.3 Compliance with Local Safety Guidelines. You are responsible for complying with any local safety guidelines or regulations regarding children’s décor, night lights, toys, or other accessories.
12.4 Indemnity for Provided Content. You agree to indemnify us in accordance with Section 18 for any claim arising from content you provide for personalization or misuse of Products in a way that is inconsistent with our instructions or labeling.
13. Intellectual Property and License
13.1 Ownership. All intellectual property rights in and to the Site and Content (including text, images, Product photos, artwork, graphics, logos, templates, and layouts) are owned by or licensed to Harper & Lo.
13.2 Trademarks. “Harper & Lo” and associated names, logos, and trade dress are trademarks or service marks of Harper & Lo or its licensors. You may not use them without our prior written consent.
13.3 Limited License to You. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-transferable license to access and use the Site solely for personal, non-commercial purposes related to browsing Products and placing Orders.
13.4 No Design Replication. Our Product designs, customization concepts, templates, and layouts are proprietary. You may not copy, reverse engineer, or commercially reproduce our designs or attempt to recreate our Products for resale.
13.5 License to Use Personalization Content. By providing personalization content (including names, photos, or wording), you grant Harper & Lo a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, and display that content as necessary to create your Products and to provide the Services, and—where you separately consent—for marketing purposes (for example, showcasing your Product on our Site or social media, with identifying details obscured if you request it).
14. Reviews, Photos, and User Submissions
14.1 User Content. The Site and our social media channels may allow you to submit reviews, photographs of Products in your home, testimonials, or other content (“User Content”).
14.2 License to Harper & Lo. By posting or submitting User Content, you grant Harper & Lo a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and otherwise exploit such User Content in any media, for any lawful purpose, including marketing and promotional purposes, without compensation to you.
14.3 Representations. You represent and warrant that:
(a) you own or otherwise control all rights to your User Content;
(b) your User Content is accurate and not misleading; and
(c) your User Content does not violate any law or third-party rights.
14.4 Moderation. We may, but are not obligated to, monitor, edit, or remove User Content in our discretion. We are not responsible for User Content posted by third parties.
15. Third-Party Services, Shopify, and Tracking Technologies
15.1 Shopify and Other Providers. The Site is hosted and supported by Shopify and may integrate with other third-party providers (including payment processors, shipping partners, and email tools). These providers may process your personal information as described in our Privacy Policy.
15.2 Analytics and Pixels. We use tracking and analytics tools, including Shopify tracking, Google Analytics, Facebook (Meta) Pixel, and Pinterest tracking, to understand user behavior, measure performance, and improve our marketing and Site experience.
15.3 Separate Policies. The collection and use of personal information in connection with these tools are described in our Privacy Policy and Cookie Policy and may also be governed by each third party’s own terms and privacy policies.
15.4 External Links. The Site may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices.
16. Disclaimers
16.1 General Disclaimer. To the maximum extent permitted by law, the Site and all Products are provided “as is” and “as available,” without any warranties, representations, or conditions of any kind, whether express, implied, or statutory.
16.2 No Guarantee of Outcome. We do not warrant that Products will produce any specific aesthetic, emotional, or commemorative outcome, nor that they will appear exactly as shown in staged photographs once placed in your particular environment.
16.3 No Medical or Professional Advice. Any content on the Site regarding baby milestones, nursery décor, or usage suggestions is for general information only and does not constitute medical, developmental, or professional advice. Always consult qualified professionals where appropriate.
16.4 Implied Warranties. To the fullest extent permitted by applicable law, we disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Where implied warranties cannot be excluded, they are limited to the shortest duration and narrowest scope allowed by law.
16.5 Consumer Rights. Some jurisdictions do not allow the exclusion of certain warranties. In such cases, the exclusions in this Section 16 apply only to the extent permitted and do not affect rights you may have under mandatory consumer protection laws.
17. Limitation of Liability
17.1 Excluded Damages. To the fullest extent permitted by law, Harper & Lo and its officers, directors, employees, and affiliates are not liable for any:
(a) indirect, incidental, consequential, special, punitive, or exemplary damages;
(b) loss of profits, revenue, goodwill, or anticipated savings;
(c) loss relating to missed events, photo shoots, or announcements; or
(d) loss or damage arising from misuse of Products, improper installation, failure to supervise children, or failure to follow instructions or warnings.
17.2 Aggregate Cap. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms, the Site, or the Products—whether in contract, tort, statute, or otherwise—is limited to the greater of:
(a) the total amount actually paid by you to Harper & Lo for the Order giving rise to the claim; or
(b) one hundred U.S. dollars (USD $100).
17.3 Mandatory Limits. Some jurisdictions do not allow limitations of liability for certain types of damage. In such cases, the limitations in this Section 17 apply only to the extent permitted.
17.4 Time Limit to Bring Claims. To the extent permitted by law, any claim or cause of action arising out of or relating to these Terms must be brought within one (1) year from the date the cause of action accrued; otherwise it is permanently barred.
18. Indemnification
18.1 You agree to indemnify, defend, and hold harmless Harper & Lo and its officers, directors, employees, and affiliates from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:
(a) your breach of these Terms;
(b) your violation of any applicable law or third-party rights;
(c) any personalization content or User Content you provide; or
(d) your misuse of the Site or Products, including failure to follow safety instructions or to supervise children appropriately.
18.2 We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims.
19. Governing Law and Dispute Resolution
19.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the State of California and, where applicable, the federal laws of the United States, without giving effect to conflict-of-law principles.
19.2 Informal Resolution First. Before commencing formal proceedings, you agree to contact us using the details provided on the Site, provide a description of the dispute and relevant Order information, and allow us a reasonable period (typically thirty (30) days) to attempt to resolve the issue informally.
19.3 Venue and Jurisdiction. Subject to any non-waivable rights you may have under applicable law, you and Harper & Lo agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.
19.4 Mandatory Laws. Nothing in this Section 19 is intended to deprive you of any protections or rights you may have under mandatory consumer protection laws of your country of residence where those protections cannot be contractually limited.
20. Notices, Assignment, and Other Legal Terms
20.1 Notices from Us. We may provide notices to you by posting them on the Site, by email to the address associated with your account or Order, or by any other method reasonably chosen by us.
20.2 Notices to Us. Notices to Harper & Lo should be sent using the contact details provided on the Site or to such address as we may designate from time to time.
20.3 Assignment. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
20.4 Entire Agreement. These Terms, together with any Order confirmation and the policies expressly referenced herein (including the Privacy Policy and Cookie Policy), constitute the entire agreement between you and Harper & Lo with respect to the subject matter and supersede all prior or contemporaneous understandings.
20.5 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
20.6 No Waiver. No waiver of any breach or default under these Terms shall be effective unless in writing and shall not constitute a waiver of any other or subsequent breach or default.
20.7 Survival. Any provisions that by their nature should survive termination or expiration (including, without limitation, Sections 10–19 and this Section 20) shall so survive.